Support Area

If you don’t want to file a bug report, tap the red X in the upper left corner to go back to the screen you were using. If you want to file a bug report, pl...

Yes, as long as it is comfortable for you, you can also sleep with the sensors. 

Generally speaking, the radiation exposure caused by the PostureTracker sensors is ~13 times lower than the exposure caused by an iPhone 8. See our user gui...

PostureTracker sensors and the PostureTracker charger have FCC approval and should not interfere with other devices.

Yes. You can walk up to 30ft from your phone and the connection will remain.  If the connection between phone and sensors drops, it will need to be reestabl...

Make sure you have the most recent version of the app.  Close the app (double-tap the home icon, then flick the PostureTracker screen upwards to close ...

The upper bar shows a battery symbol and the name of your sensor set. The set named BCK is fully connected. To re-connect or to search another sen...

Wait for a moment, this should disappear.  If this does not disappear, make sure sensors are charged. Put sensors in the charging bay and take them bac...

When using sensors for the first time, the PostureTracker may not pick up the sensors right away. Hard quit the app by pressing the home button twice and sw...

There can be a slight delay between the sensors and the app which usually happens when the sensors are running low on battery. To avoid certain delays, make...