When you register for an online class, you are provided with a Zoom link and a password that enable you to access and join the class on the scheduled date and time. If you’re having trouble joining an event, please make sure to do the following:

  • Review how to join a Zoom meeting

A short video demonstrating how to join a Zoom meeting can be found here: https://www.youtube.com/watch?v=hIkCmbvAHQQ

  • Check the scheduled date and time

The classes are scheduled in the teacher’s time zone. You may accidentally be trying to access the link early, or at a later date or time. Here is a link to an online time zone converter tool: https://www.timeanddate.com/worldclock/converter.html

  • Double-check the meeting link and password

Make sure that you are trying to access the correct Zoom link for the class and entering the correct meeting password.

If the problem persistsplease reach out to Zoom technical support directly using this link: https://support.zoom.us/hc/en-us/articles/201362003-Zoom-Technical-Support.